Terms & Conditions

General

This website is operated for PUPS AND PETS, a partnership business located in Salt Lake City, Kolkata, West Bengal, India.

By accessing, browsing or using this website, you acknowledge that you have read and agree to be bound by these Terms & Conditions and applicable laws and regulations.

Products & Services

PUPS AND PETS offers pet-related products and services, which may include pet food, nutrition products, treats, toys, accessories, grooming and hygiene products, pet-care essentials and pet-related care services.

Product and service availability may vary and may be changed, discontinued or updated from time to time.

Catalogue & Orders

Our website may provide access to an external catalogue or ordering platform. Products shown in the catalogue are subject to availability.

Submission of an order or enquiry does not necessarily constitute final acceptance. An order may be subject to product availability, payment confirmation, delivery availability and other applicable conditions.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of incorrect pricing, stock unavailability, payment issues or inaccurate order information.

Pricing & Payments

Prices displayed through our website or catalogue may be updated from time to time. Applicable taxes, delivery charges or other charges may be added where relevant.

If a pricing or typographical error occurs, we reserve the right to correct the error and, where necessary, cancel or modify the affected transaction subject to applicable law.

Payments may be processed through third-party payment providers. Their own terms, privacy practices and security procedures may apply.

Product Information

We aim to present product descriptions, images, specifications and other information as accurately as reasonably possible. However, packaging, appearance, colour, formulation or specifications may occasionally differ from images or information displayed online.

Customers should review product labels, manufacturer instructions, ingredients, warnings and usage directions before using a product.

Veterinary & Pet-Care Services

Information available on this website concerning pet health, wellness, nutrition or care is provided for general informational purposes and should not be treated as a substitute for an individual veterinary examination, diagnosis or treatment.

Veterinary or pet-care services, where offered, may be subject to separate appointment, consultation, professional or service-specific terms.

For urgent or emergency animal-health concerns, pet owners should seek appropriate veterinary assistance without relying solely on information provided through this website.

Returns, Refunds & Cancellations

Returns, exchanges, refunds and order cancellations are governed by our Return Policy and any applicable consumer-protection laws.

Certain goods may be subject to return restrictions because of hygiene, safety, perishability, opened packaging or other product-specific considerations.

Please review our Return Policy before making a purchase.

Shipping & Delivery

Shipping or delivery availability, charges and estimated delivery periods may depend on the delivery location, product availability and logistics provider.

Delivery estimates are indicative and may be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

Acceptable Use of the Website

You agree to use this website only for lawful purposes. You must not intentionally interfere with the website's operation, security or accessibility.

• Do not attempt unauthorized access to the website or its systems.
• Do not submit false, misleading or fraudulent information.
• Do not use the website in violation of applicable law.
• Do not introduce malicious software or harmful code.

Intellectual Property

Unless otherwise stated, website branding, layout, graphics, text and other original materials belonging to PUPS AND PETS are protected by applicable intellectual property laws.

Third-party product names, trademarks, images and other materials remain the property of their respective owners.

Third-Party Websites & Services

Our website may contain links to external websites, social-media platforms, catalogue providers, payment services or other third-party services.

These third-party services operate independently and may have their own terms and privacy policies. PUPS AND PETS does not control their websites, availability or practices.

Limitation of Liability

To the extent permitted by applicable law, PUPS AND PETS will not be responsible for indirect or consequential losses arising solely from the use of, or inability to access, this website or third-party services linked from it.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.

Privacy

Personal information provided through this website will be handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for information about how personal information may be collected, used and protected.

Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our website, products, services, business practices or legal requirements.

The updated version will become effective when published on this website unless otherwise stated.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of India. Subject to applicable consumer-protection and jurisdictional rules, disputes relating to these terms or use of the website will be subject to the jurisdiction of the appropriate courts in Kolkata, West Bengal.

Contact Us

For questions regarding these Terms & Conditions, products, orders or services, please contact us using the details below.