Your Privacy Matters

Privacy Policy

This Privacy Policy explains how PUPS AND PETS may collect, use, store and protect information when you visit our website, contact us or interact with our products and services.

PUPS AND PETS respects the privacy of customers and website visitors. We aim to handle personal information responsibly and only for legitimate business, communication, service and legal purposes.

01

Introduction

This Privacy Policy applies to information collected through the PUPS AND PETS website and through interactions you initiate with us in connection with our products, enquiries and services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

02

Information We May Collect

Depending on how you interact with us, we may receive information that you voluntarily provide as well as limited technical information generated when you use our website.

Contact Information Such as your name, phone number, email address or other contact details you provide.
Order Information Information necessary to respond to an order, purchase enquiry, delivery request or customer service request.
Communication Messages, enquiries, feedback and other information you choose to send to us.
Website Information Limited technical or usage data may be generated by the website, hosting provider or enabled website services.
03

How We May Use Your Information

Information may be used where reasonably necessary to operate our business and provide products and services requested by customers.

  • To respond to questions, enquiries and customer requests.
  • To process or assist with product orders and related communications.
  • To provide customer support.
  • To communicate about products, services or order-related matters.
  • To maintain and improve our website and customer experience.
  • To protect our website, customers and business against misuse, fraud or security threats.
  • To comply with applicable legal, regulatory, tax or accounting obligations.
04

Orders, Catalogue & Enquiries

Our website may direct visitors to an external catalogue or ordering service. When you use an external platform, the information you provide to that platform may also be processed according to the platform provider's own privacy policy and terms.

Where information from an order or enquiry is provided to PUPS AND PETS, we may use it to communicate with you, process your request, coordinate delivery where applicable and provide customer support.

05

Cookies & Website Data

Our website or services used to operate it may use cookies or similar technologies for functions such as website operation, security, preferences and performance.

The specific cookies used can depend on the WordPress configuration, hosting environment and any plugins or third-party services enabled on the website.

You can generally manage or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

06

Third-Party Services

We may use or link to third-party services that help provide website functionality, catalogue access, communications, social media, hosting, analytics, payments or other business functions.

These third parties may process information according to their own privacy policies. Their privacy and security practices are governed by their respective terms and policies.

07

Sharing of Information

We do not intend to sell personal information as part of our ordinary business operations.

Information may be shared where reasonably necessary with service providers or other parties involved in fulfilling a customer's request, operating the website, processing transactions, providing delivery or complying with applicable law.

We may also disclose information where required by law, legal process, regulatory requirement or where reasonably necessary to protect legal rights, security or prevent fraud.

08

Data Security

We take reasonable steps appropriate to our operations to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate care when transmitting information online.

09

Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected, including customer service, transaction records, business administration and compliance with legal, accounting or tax requirements.

Retention periods may vary depending on the nature of the information and the applicable requirement.

10

Your Choices & Privacy Rights

Subject to applicable law, you may contact us regarding personal information you have provided to us, including to ask questions, request correction of inaccurate information or make another privacy-related request.

Some information may need to be retained where required for legitimate business, transaction, tax, accounting, legal or regulatory purposes.

11

Children's Privacy

Our website and commercial services are not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or guardian where required by applicable law.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so the matter can be reviewed.

12

External Links

Our website may contain links to external websites, catalogue platforms and social media services.

Once you leave our website, the privacy practices of the external website or service provider will apply. We recommend reviewing the relevant privacy policy before providing personal information.

13

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The revised policy will be published on this page. We encourage visitors to review this page periodically for updates.

14

Contact Us

If you have questions or requests relating to this Privacy Policy or information you have provided to PUPS AND PETS, please contact us using the details below.

PUPS AND PETS

Pet products, accessories and pet care in Salt Lake City, Kolkata.

Business PUPS AND PETS
Partnership
GST Registration 19ABBFP0552A1ZQ
Registered Address Flat No. BC-200, Sector-1, Salt Lake City, North Twenty Four Parganas, Kolkata, West Bengal – 700064