PUPS AND PETS aims to fulfil customer orders carefully and efficiently. Shipping and delivery availability may depend on the product, destination, stock availability, order details and the delivery or logistics service used.
Overview
This Shipping Policy applies to orders that are eligible for shipping or delivery through PUPS AND PETS or a delivery service used in connection with an order.
Delivery options may vary according to the customer's location, the products ordered and the availability of appropriate delivery services.
Order Processing
After an order is received, it may need to be verified and processed before it is prepared for dispatch or delivery.
Processing can depend on factors such as product availability, payment confirmation, order details and delivery availability.
If an ordered product is unavailable or another issue prevents normal fulfilment, we may contact the customer using the contact information provided with the order.
Shipping & Delivery Availability
Shipping or local delivery may not be available to every location or for every product.
Availability may depend on serviceable areas, courier or logistics coverage, product characteristics and other fulfilment considerations.
If you would like to confirm whether an order can be delivered to your location, please contact PUPS AND PETS before placing or finalising the order.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and suitable contact information when placing an order.
Please check details such as the recipient name, flat or house number, street, locality, city, postal code and telephone number before confirming an order.
Incorrect or incomplete address information may result in a delay, failed delivery or additional delivery arrangements.
Shipping & Delivery Charges
Shipping or delivery charges, where applicable, may vary according to factors such as the delivery destination, order size, product type, weight and delivery method.
Any applicable shipping or delivery charge may be communicated through the ordering process, catalogue platform or directly to the customer where appropriate.
Delivery Estimates
Any delivery date or time provided to a customer should generally be treated as an estimate unless expressly confirmed otherwise.
Actual delivery times may vary depending on order processing, product availability, destination, courier operations, traffic, weather and other circumstances.
Delivery Delays
Although we aim to support timely fulfilment, delays may occasionally occur because of circumstances outside our reasonable control.
These may include courier or logistics delays, weather conditions, transport disruption, public holidays, unusually high order volumes, technical issues or other operational circumstances.
Where we become aware of a significant issue affecting an order, we may attempt to communicate relevant information to the customer.
Receiving Your Order
Where appropriate, customers should check the package and products reasonably soon after delivery.
If there appears to be a significant problem with the package or its contents, please contact PUPS AND PETS promptly so that the matter can be reviewed.
Please retain the packaging, product and relevant order information where these may be needed to investigate a delivery issue.
Damaged or Incorrect Packages
If an order arrives visibly damaged, contains a damaged product or contains an item materially different from the product ordered, please contact us promptly.
We may request photographs or videos of the package, shipping label and affected product, together with relevant order information, to help us review the issue.
An appropriate remedy will depend on the circumstances and applicable law.
Failed or Unsuccessful Delivery
A delivery may be unsuccessful if the recipient cannot be contacted, nobody is available to receive the package, the delivery location cannot be accessed or the address provided is incorrect or incomplete.
In such cases, another delivery attempt, collection arrangement or other reasonable solution may be required depending on the delivery provider and circumstances.
Additional delivery charges may apply where a new delivery is required because of incorrect customer-provided information or an unsuccessful delivery attempt, subject to the circumstances and applicable law.
Third-Party Delivery Services
PUPS AND PETS may use third-party couriers, delivery providers, catalogue platforms or other service providers to help fulfil customer orders.
Where a third-party provider is involved, some aspects of shipping, tracking, delivery and communication may be handled through that provider's systems and may also be subject to its applicable terms and procedures.
Returns & Refunds
Shipping-related return, replacement or refund requests will be considered in accordance with the circumstances of the order, our Return Policy and applicable law.
For information about damaged products, incorrect products, returns, exchanges and refunds, please review our Return Policy .
Changes to This Shipping Policy
PUPS AND PETS may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, services, fulfilment processes or applicable requirements.
Any revised version will be published on this page.
Contact Us
For questions about shipping, delivery, an existing order or delivery availability, please contact PUPS AND PETS using the details below.
PUPS AND PETS
Pet products, accessories and pet care in Salt Lake City, Kolkata.
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